Top of the ports: How ABP impressed key client Yara UK
7th April 2017
TOP of the ports!
Key client Yara UK has voted Port of Immingham the best in Britain when it comes to ABP’s facilities.
The Grimsby-based fertiliser specialist operates across nine sites in the UK, with the Humber operation coming top of the list.
It was a huge boost for the bulks business, with improved customer service acknowledged, underpinning a dedication to attract more business. And it follows the addition of a new vessel to the expanding container service in the port.
Staff at both Immingham Bulk Park (IBP) and Immingham Container Terminal (ICT) were rewarded with a free hospitality van for the day.
Mark Frith, Grimsby and Immingham port manager, said: “I am extremely proud of the terminal workers in Immingham, they have worked exceptionally hard and I want their efforts to be recognised. The catering van is just a small token of my gratitude.”
Improvements include advanced electronic data collection, better IT infrastructure and setting key performance indicators.
IBP is an upper tier COMAH site, handling nitrogen based mineral fertilisers and industrial products for Yara. More than 200,000 tonnes pass through the port estate annually.
Yara UK undertakes an annual review of the sites, which include ports and warehousing, allowing it to evaluate and benchmark it’s service providers against a number of criteria including their competitiveness, cost saving initiatives, shrinkage, provision of facilities, quality systems and site appearance.
Simon Barley, operations manager for Yara UK, told how improvements to service had been made following top level meetings between ABP and key clients, with comments cascaded down.
“There has been a change management project throughout the organisation and this is the result,” he said. “There is close working at all levels, from management to operators, to people on the ground. There is good communication and they are focused nowadays on what the customer wants.
“It is about ownership, they have in-sourced some labour, and we have good performance.”
The Grimsby-based executive said he hoped changes in personnel at ABP would see them “remain focused, remain vigilant and carry on improving”.
News Courtesy: www.humberbusiness.com